Terms and Conditions
Retreats and Classes
All retreats and classes must be booked in advance.
Retreats and classes cannot be exchanged or refunded after purchase
If the a retreat or class is rescheduled or moved by us, Grōwan will give you the options of either a retaining or exchanging your tickets.
If a retreat or class is cancelled, you may be offered the option to transfer your ticket to a future event or a refund on your tickets.
If the a retreat or class is rescheduled, changed, moved or cancelled Grōwan cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.
Grōwan reserves the right to alter or vary the content or timing of any part of a retreat or class in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
If all or any of a retreat or class is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe). There are no refunds for bad weather. We will advise on what to bring - we always have cover.
Other
Grōwan does not accept any responsibility for any loss or damage to personal property brought onsite.
Guests are not permitted to bring animals to retreats or classes with the exception of guide, assistance and hearing dogs. Please discuss any additional needs with us before booking.
Private Hire Terms & Conditions
Booking Confirmation
To secure your booking, we kindly ask for a 20% deposit, which is non-refundable. The remaining balance is due before arrival.
Deposits are non refundable nor transferable.
Cancellation Policy
In the unlikely event that we need to cancel, we’ll refund your full payment, including the deposit.
If you need to cancel you forfeit the deposit.
Use of Our Space
You’ll have access to the retreat center and all agreed facilities for the duration of your event.
We kindly ask that the space is returned as you found it, clean and tidy.
We kindly ask that you and your guests take care of the space during your stay. If anything gets damaged or requires extra cleaning, please let us know so this can be fixed.
Please note the retreat space is the barn and field, not the house or gardens - please make sure you and all guests know the boundaries and do not enter our private home. All gates that are shut and labelled ‘Private’ should not be entered by anyone.
Health and Safety
We’ll provide some simple health and safety guidelines when you arrive—please share these with your guests.
We recommend that you arrange insurance to cover any accidents, illness, or loss of personal belongings.
Liability
While we’ll do our best to ensure your stay is safe and comfortable, we can’t be held responsible for any accidents, injuries, or loss of belongings, unless it’s due to something we did wrong.
We’re also not responsible for any damage or loss to personal items during your time here.
Lost property is kept for 6 months then donated. Please communicate this to your guests.
Changes and Special Requests
If you need to make any changes to your booking, just let us know in writing. We’ll do our best to accommodate, depending on availability.
Any special requests need to be before your event. Some may incur additional costs.
Noise and Tranquility
Our retreat centre is a peaceful space, so we ask that you and your guests keep outside noise to a minimum. (special events with music can agree timings in advance)
Parking and Access
We have parking available for up to 18 small vehicles. Please let us know in advance if you have bigger vehicles coming - campers etc may need to book a space.
You’ll have access to the property from 12pm on the day your event starts, and we kindly ask that you vacate by 5pm on the final day unless we agree otherwise.
Pets
No pets allowed - we have a dog that is our priority and many small wild animals in the field that we like to look after. (Bunnies mostly!)
Unforeseen Circumstances
If something outside of anyone’s control (like a natural disaster or government restrictions) prevents your event from going ahead, we won’t be liable for any costs or losses incurred.